ZYRA DIGITAL (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, hold and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We operate from Brisbane, Queensland, Australia. If applicable, we also comply with relevant Queensland and Commonwealth privacy obligations.
1. What we collect
We may collect the following personal information:
- Identity information: name, business name, job title.
- Contact information: email address, phone number, postal address.
- Project information: details you provide about your business, goals or website.
- Technical information: IP address, device, browser type, operating system, referring URLs and pages viewed via cookies and analytics.
- Communication records: messages, emails and enquiries you send to us.
We do not knowingly collect sensitive information (as defined under the Privacy Act) without your consent.
2. How we collect it
- Directly from you when you contact us, submit a form or engage our services.
- Automatically when you visit our website (cookies, server logs, analytics).
- From third parties such as analytics providers, hosting providers and referrals, only where lawful.
3. Why we collect and use it
We use personal information to:
- Respond to enquiries and provide our services.
- Build, host, manage and support websites and digital systems.
- Improve our website, services and customer experience.
- Send service-related communications (e.g. project updates).
- Comply with our legal and regulatory obligations.
We will only use your personal information for the primary purpose for which it was collected, or for a related purpose you would reasonably expect.
4. Disclosure of your information
We may disclose your personal information to:
- Trusted service providers who help us operate our business (e.g. hosting, email, analytics, payment processors).
- Professional advisors (e.g. accountants, lawyers) where reasonably necessary.
- Government, regulatory or law enforcement bodies where required by law.
We do not sell your personal information.
5. Overseas disclosure
Some of our service providers (such as cloud hosting, email and analytics providers) may store or process data outside Australia, including in the United States and the European Union. Where this occurs, we take reasonable steps to ensure overseas recipients handle your information consistently with the APPs.
6. Cookies and analytics
Our website uses cookies and similar technologies to operate the site, understand usage and improve performance. You can control cookies through your browser settings. For more detail, see our Cookie Policy.
7. Data security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes secure hosting, access controls, encryption in transit and limited internal access. No method of transmission over the internet is 100% secure.
8. Data retention
We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements. When no longer required, we will take reasonable steps to securely destroy or de-identify the information.
9. Your rights
Under the Privacy Act, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of information that is inaccurate or out of date.
- Withdraw consent (where consent is the basis for our processing).
- Make a privacy complaint (see below).
To make a request, email admin@zyradigital.org. We will respond within a reasonable period, generally within 30 days.
10. Complaints
If you believe we have breached the APPs, contact us first at admin@zyradigital.org. We will investigate and respond.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
- Website: oaic.gov.au
- Phone: 1300 363 992
11. Changes to this policy
We may update this Privacy Policy from time to time. The most current version will always be published on this page with a revised “Last updated” date.
12. Contact us
ZYRA DIGITAL
Brisbane, Queensland, Australia
Email: admin@zyradigital.org